Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How long does shipping take for my order?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for home products?
We offer a 30-day return policy for all unused and undamaged items in their original packaging. Please note that for hygiene and safety reasons, certain botanical products may be final sale.
How do I care for my Ilex Studio glass vases?
Our glassware is designed for durability and beauty. We recommend hand-washing with warm, soapy water and a soft cloth to maintain clarity and prevent scratches. Avoid using abrasive sponges.
Do you offer international shipping?
Yes, we ship our design-led home products worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your packaging materials eco-friendly?
Sustainability is at our core. We use 100% recyclable cardboard and biodegradable packing materials to ensure your home goods arrive safely without harming the planet.