Returns & Exchanges

At Ilex Studio, we want you to be completely satisfied with your botanical purchase; if you are not happy with your order, items can be returned in their original packaging within 30 days of receipt.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a unique Return Authorization number.

2

Pack Your Items

Carefully place the unused glassware or products back into their original protective packaging to ensure they are not damaged during transit.

3

Ship the Package

Affix the provided shipping label to your box and drop it off at your nearest authorized carrier location, keeping a copy of your tracking number.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing